Privacy notice
This notice explains the information CleanHelp expects to handle when customers book services, providers run their businesses, and people use our websites and apps.
Draft updated 15 August 2026Pre-launch draft: this notice must be reviewed against the final company entity, vendors and live data flows before public launch.
Who we are
CleanHelp is a home-services marketplace and operating platform being developed in London. The legal operator, registered address and data-protection contact will be inserted before live service begins.
Data we collect
Account data may include name, email address, authentication provider, session information and business memberships.
Service data may include phone number, service address, property details, booking history, access instructions, messages, reviews and support records. Provider onboarding may also require identity, company, insurance, capability and payout information.
Technical data may include device, browser, IP address, security events, cookie choices, diagnostics and product usage. Payment providers process card details; CleanHelp should retain references and payment status rather than raw card numbers.
How we use information
We use information to provide and support bookings, authenticate users, match and assign providers, communicate service events, prevent misuse, improve reliability, meet legal duties and keep financial records.
Where processing is required to deliver a booking, the basis is the service contract. Security, quality and product improvement may rely on legitimate interests after balancing user rights. Marketing requires consent where applicable and can be withdrawn.
Who receives information
Booking information is shared with the assigned company or professional only to the extent needed to deliver the service. Infrastructure, authentication, communications, payment, analytics and support suppliers may process information under contract.
Information may also be disclosed when required by law, to protect people or the service, or as part of a properly managed business transaction.
Retention and security
Information is retained only for the operational, contractual, safety and statutory period that applies to it. The final retention schedule will distinguish account, booking, financial, support and provider-verification records.
Production controls must include encryption in transit, restricted access, audit records, managed backups and incident response. No internet service can promise absolute security.
Your rights
Depending on the applicable law, you may request access, correction, deletion, restriction, portability or an objection to certain processing. You may withdraw consent without affecting earlier lawful processing.
UK users can also complain to the Information Commissioner’s Office. The verified privacy contact will be published here before live service begins so the team can investigate concerns first.
Cookies and international processing
Essential cookies support sessions and security. Non-essential analytics or marketing technologies should remain off until the user has made the required choice.
If a supplier processes data outside the United Kingdom, CleanHelp must use an approved transfer mechanism and assess the protection available in that location.
Contact and changes
Privacy questions and rights requests will use the verified privacy contact published before launch. Material changes will be dated on this page and, where appropriate, communicated inside the product.