Who carries out the service?
Jobs are fulfilled by partner cleaning companies or independent professionals. The assigned provider appears in the confirmed booking details.
Help centre
Useful answers, before you need to ask.
Understand who delivers the service, how bookings are confirmed and what happens when plans—or expectations—change.
Our position
For a booking-specific question, contact support and include your CleanHelp reference.
What happens after I request a booking?
CleanHelp confirms the service details, checks suitable supply and keeps the booking status in one place. You can message about access or priorities from the booking.
Can I change or cancel?
The applicable change and cancellation window must be shown during checkout. The local demo does not charge cards or enforce cancellation fees.
How do recurring cleans work?
Frequency changes the quote and future availability. Full recurring-series editing is a planned pilot capability and is not active in the local demo.
What if something goes wrong?
Contact support promptly with the booking reference and a clear description. Live operations will use an incident and resolution process before accepting public bookings.
How can my business join?
Visit the partner page for the company and independent-professional paths. Verification and service-area capacity apply before marketplace work is offered.
Still need a person? We will send you to the right team.
Contact support