For customers
Booking, visits, payments, account settings and putting a problem right.
Common answers
Booking a cleanBook your first cleanCheck coverage, choose the work and confirm a first CleanHelp visit.Booking a cleanCheck whether we cover your addressFind out whether CleanHelp covers an address before choosing a clean.Booking a cleanChoose the right cleaning serviceCompare the purpose and checklist for each CleanHelp service.Booking a cleanChoose how long the clean should takeEstimate the booked time from the work you want the cleaner to prioritise.Booking a cleanChoose how often the cleaner comesUnderstand one-off and recurring options before booking.Booking a cleanCleaning products and equipmentSee what the home supplies and what a cleaner can bring.
Booking a clean
Coverage, services, prices, duration and making a first booking.
Managing bookings
Find, move, cancel and update a visit or recurring series.
On the day
Arrival, access, contact and changes while a visit is due.
Account and payments
Sign-in, homes, payment, credit and notification settings.
When something is wrong
Reports, safety, damage, early finishes and service recovery.