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How it works

From postcode to a confirmed clean.

Start with the postcode, service and time. The price and real availability come before account creation.

Check availability
Seven clear steps

Know what happens before you begin.

  1. 01

    Check the address

    Enter a full TW9 or TW10 postcode. Coverage is checked before questions about the home.

  2. 02

    Choose the clean

    Choose standard, deep or end-of-tenancy cleaning, then select frequency and duration where available.

  3. 03

    Review the price

    See the hourly rate, complete total and optional £6.00 sprays and cloths charge.

  4. 04

    Pick a real time

    Choose from capacity-backed arrival windows for the address and selected service.

  5. 05

    Confirm as a guest

    Add contact, address, access and payment details only after the price and time are clear.

  6. 06

    Prepare for the visit

    The cleaner follows the selected checklist during the booked time. Keep equipment and access ready.

  7. 07

    Manage the booking

    Use the secure booking link or account to review the visit, and contact support with the reference when needed.

Questions about the process

Do I need an account to book?

No. You can check coverage, see a price and choose an available time as a guest. After confirmation, you can create an account or use the secure link sent with the booking.

Where does CleanHelp currently operate?

CleanHelp currently serves postcode districts TW9 and TW10 in Richmond. Enter the full postcode to check the address and see the times available for it.

How long should I book?

Every booking starts at 2 hr. Choose the time in 30-minute steps, or use the bedroom and bathroom questions for a recommendation. The recommendation never changes your price without showing the updated duration first.

What is confirmed with my booking?

Your confirmation records the service, date, arrival window, duration, address and total. Keep the booking reference nearby when you need help with that visit.

Who will clean my home?

A local independent cleaner or cleaning business fulfils the visit. The booking keeps the assigned business, status and service details together as the work is arranged.

Start here

See the price and available times.

Enter the postcode to check current coverage and continue to the service choices.

  • TW9 and TW10
  • Complete price before personal details
  • Guest booking available