If the cleaner cannot enter, CleanHelp starts a 15-minute access wait and contacts the eligible customer twice. Respond from the booking before the displayed deadline to say access is ready or cannot be provided.
What to do
- 01
Open the access request
Open the booking from the contact or notification. The deadline is shown on the screen.
- 02
State what is possible
Choose Access is ready if the cleaner can now enter, or I cannot provide access if the visit cannot start.
- 03
Wait for confirmation
If access is ready, the cleaner confirms entry and the visit continues.