Use the booking conversation in Inbox for visit details that need a reply. The customer sees the message without either side sharing a private phone number. Keep payment and identity documents out of chat.
What to do
- 01
Open the booking conversation
Open Inbox and choose the conversation linked to the job, or use the message action from the job itself.
- 02
Keep the message about the work
Send the practical visit detail. Keep bank information, identity documents and private phone numbers out of the conversation.