On the job
Instructions for travelling to, starting and finishing a visit.
Check the job instructions
Review the address, access and work before setting off.
Contact the customer
Message the customer through the booking conversation.
Start and finish a visit
Record travel, arrival, start and finish in the correct order.
Complete the checklist and visit photos
Keep the visit record aligned with the work completed in the home.
The customer does not provide access
Use the lockout flow when you reach the home but cannot enter.
Ask for more time during a visit
Request paid extra time and wait for the confirmed customer decision.
Finish a job early
Close an early finish honestly with the checklist and reason complete.
Report accidental damage
Keep a damage report attached to the visit and let support handle the next step.
Report a safety concern
Use the urgent safety route and put immediate safety first.
The customer cancels a job
Check the job outcome and any earnings line after a customer cancellation.