Use the dedicated lockout action while the visit is en route. Record the access attempt and the private evidence requested. CleanHelp contacts the customer and owns the 15-minute deadline; do not decide the charge yourself.
What to do
- 01
Start the lockout flow
Open the job and choose the access-problem action.
- 02
Add the required facts
Record the attempt, location state and at least one private access photo when requested.
- 03
Keep the decision in CleanHelp
Wait for the customer response or the deadline shown on the job. Follow the confirmed outcome there.