If the booked work needs more time, use the extra-time request from the live visit. Choose the available duration and give a short reason. Do not continue beyond the booked time unless the customer approves and the app confirms it.
What to do
- 01
Send the request
Open the live visit and choose the extra-time request. Select an available duration and give the short practical reason.
- 02
Wait for confirmation
Keep to the original finish time unless the customer approves and the app confirms the extra time.