Open the completed or cancelled booking and report what happened while the visit is still recent. Describe the specific missed work and add useful evidence when asked. The report stays attached to that booking.
What to do
- 01
Open the visit
Open the visit under Your bookings and choose Report a problem.
- 02
Record what happened
Choose the issue type, describe the specific work and add evidence references when they help.
- 03
Follow the report
Send the report. Its status and any support response appear under Your reports.