If there is immediate danger, contact the emergency services first. When it is safe, use the booking safety route or contact CleanHelp with the booking reference. Keep urgent safety details out of ordinary chat.
What to do
- 01
Put immediate safety first
Leave the situation and contact the emergency services first when anyone is in immediate danger.
- 02
Tell CleanHelp privately
When it is safe, use the booking safety route or contact support with the booking reference and the facts needed for human review.