You can cancel any visit free of charge until 12 hours before it starts, including at the exact notice point. If less notice remains, the charge is the booking price capped at £80.00. This protects the cleaner's reserved time because a late opening cannot be offered to another customer.
What to do
- 01
Open your bookings
Open your bookings and choose the visit you no longer need.
- 02
Review the effect
Choose Cancel visit and read the exact charge or release shown for this booking.
- 03
Cancel the visit
Choose Cancel this visit. A confirmation records what happened to the payment.