You can cancel or move a visit free of charge while at least 12 hours remain, including at the exact notice point. If you are closer to the visit, open the booking to see the exact charge before you decide.
How the notice is counted
The notice is measured from the visit start back to the time you confirm the change. At exactly 12 hours, the change is still free and the booking screen applies that automatically.
Late-change amounts
A late cancellation is capped at £80.00. A late reschedule is capped at £50.00 and never costs more than the booking total.
Why there is a late charge
Inside 12 hours, the cleaner has reserved the time and the opening is too close to offer to another customer. The charge protects that reserved working time.
When the customer is not charged
If nobody can provide access and the cleaner cannot start, the visit follows the late-cancellation rule. A platform payment failure or a cleaner cancellation does not create a customer charge.