When something is wrong
Reports, safety, damage, early finishes and service recovery.
Report a disappointing clean
Create a booking-linked report when the clean did not meet its scope.
Respond to a re-clean offer
Accept or decline an available re-clean offer from the booking.
The clean finished early
Report an early finish with the unfinished priorities attached to the visit.
Report accidental damage
Record damage safely and keep it inside the booking support route.
Report a safety concern
Use the urgent route for a safety issue connected to a visit.
Choose a different cleaner next time
Keep a preferred cleaner or choose a different option for future bookings.